Oroplay may update, edit and supplement the rules at any time. Any substantial update to the Oroplay Rules will be notified to the account holder in advance and will require their consent before coming into force. If you do not agree with the updates to Oroplay's rules, you will not be permitted to continue using the services.
All references in Oroplay rules to the singular including the plural and vice versa. All references to "the" will include "a" and vice versa.
If the player refuses to comply with the aforementioned requirements, the withdrawal amount will be subject to a 6% fee.
1. General Introduction, definitions and stipulations
1.1 An "Account Holder" is an individual who enters into a contractual relationship with Oroplay by creating an account on the Website.
1.2 An "Oroplay Account" is an account maintained by an account holder, for legitimate transactions, with the restricted purpose of establishing a normal business relationship with Oroplay and with the restricted purpose of carrying out betting and other gambling transactions.
1.3 The "Agreement" is the contractual relationship between Oroplay and an account holder and will be constituted and governed by the Oroplay Rules, i.e. the "Terms and Conditions".
1.4 The "Website" is the gateway to the internet where all current and relevant information about Oroplay's operations is published and through which services are provided to account holders.
1.5 The "Services" are the gaming and betting offers provided by Oroplay to the account holder through the Website.
1.6 A "Card" refers to all types of cards with the function of "payment", "billing", "debit", "credit", "virtual" and/or similar functions.
1.7 A "Payment Solution Provider" is an intermediary that acts as a payment agent for several different payment methods.
1.8 A “Financial Institution” is a bank and/or other institution regulated by an applicable domestic financial services law or similar.
1.9 "Force Majeure" refers to any occurrence or condition beyond the reasonable control of a party that leads to a delay or failure to perform the affected party's contractual obligation, and will include, for the purposes of Oroplay's rules, such as natural events , governmental restrictions (including the denial or cancellation of any required license where such denial or cancellation is made through no fault of the affected party), wars, armed conflicts, riots, civil disturbances, insurrections, acts of terrorism, fires, explosions, floods, theft , malicious damage, strikes, lockouts and/or any other cause beyond the reasonable control of the party whose performance is affected.
1.10 "Customer Application" means the web browser application opened by the Account Holder to use the Services.
1.11 "Software" means all software used by Oroplay to offer and operate the Services and run the Customer Application.
1.12 "Prize" is an amount, bonus or reward that can be won by the account holder.
1.13 "Inactive Account" is an Oroplay account that has not registered any logins and logouts for a period exceeding 12 consecutive months.
1.14 Bets are void if there is an inaccuracy in player or team names, if the wrong odds are offered, if a wrong total is quoted, if a wrong handicap is quoted etc. In these circumstances, bets are void.
1.15 Trademarks , service marks and trade names, as well as images, graphics, text, concepts or methodologies (collectively the "Intellectual Assets") found on the Website, the customer application and the material contained therein are the exclusive property of Oroplay the suppliers and partners. The account holder does not have the right to exploit or otherwise use any Intellectual asset for any purpose except as permitted by law.
2. Account Rules
2.1 Creating an Oroplay betting account.
2.1.1 An individual cannot participate in a game for money unless they are an account holder. To be registered as a player, an individual must register in person and submit a registration application. The following information must be provided:
- Date of birth and presentation of valid identification showing that the player is over eighteen (18) years of age or the applicable legal majority age stipulated in the jurisdiction of their residence (identification documents that must be presented include: copy of a valid identity document, passport or driver's license);
- Player's first and last name;
- Complete residential address of the player;
- Valid email address of the player;
- A username and password.
2.1.2 An individual who applies to become an Account Holder warrants and represents that he or she is not under eighteen (18) years of age. Minors cannot register as players and cannot have an Oroplay account.
Oroplay reserves the right to request additional proof of age and carry out additional checks to verify the information provided. An Oroplay account may be suspended until satisfactory proof of age is provided.
2.1.3 An individual who requests to become an Account Holder also warrants and represents:
- Be a natural person (a legal entity will not be accepted as the account holder).
- Not be a resident of Uganda, Iraq, South Africa, Croatia, Slovenia, Greece, Sweden, Romania, Belarus, Switzerland, Lithuania, Monaco, Estonia, Latvia, Isle of Man, Afghanistan, Antigua and Barbuda, Australia, Belgium, Bulgaria , Cayman Islands, Cuba, Cyprus, Czech Republic, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Guadeloupe, Germany, Hong Kong, Hungary, Iran, Ireland, Israel, Italy, Kahnawake Game, Libya, Macau , Malta, Martinique, Mayotte, Myanmar, Netherlands, Netherlands Antilles, North Korea, Philippines, Poland, Portugal, Reunion, Russia, Saudi Arabia, Serbia, Singapore, Spain, Sudan, Syria, Turkey, United Kingdom, United States, City from the Vatican, Yemen (please be aware of country-specific exclusions for Casino - Games - Live Casino, Poker and Bingo).
Oroplay reserves the right to block access to the website and not pay out winnings to players from the mentioned countries.
- Not be a professional player in any sport, competition or league on which Oroplay offers bets.
- No legal restrictions on limited capacity.
- Not acting on behalf of another party.
- Not be classified as a compulsive problem gambler or be included (voluntarily or involuntarily) in any register or database of excluded gamblers.
- Not be depositing funds from criminal or other illegal activities.
- Not depositing funds via a card that the account holder is not authorized to use. And using a card in a jurisdiction where betting and gaming are prohibited.
- Not be conducting criminal activities in which an Oroplay account is directly or indirectly involved.
- Do not use the services if it is illegal in your country of residence or otherwise restricted to open a gaming account, purchase or use Oroplay services to participate in other ways in the games offered. It is the account holder's responsibility to ensure that the use of the Oroplay Website and services is legal.
- Do not consider the Website or services to be offensive, unfair, or indecent, and keep your Oroplay account details up to date in terms of the following first and last name.
Country of residence, valid email address and telephone number.
2.1.4 An individual requesting an Oroplay account acknowledges and accepts:
- All definitions and stipulations as stated in the Oroplay rules.
- The Oroplay Rules as currently published on the Website, as well as any future changes to the Oroplay rules.
- That the Contract is governed by:
(i) Oroplay rules as published in Portuguese.
(ii) Any regulatory provisions or other decisions taken from time to time by government authorities.
(iii) The governing law of the place of contract.
Rules for accepting bets on sporting events
2.2 The Organizer has the right to cancel any bonus, jackpot or any prize if the organizer is confident that the player has implemented fraud in the use of the system. In this case, the organizer freezes the player's special gaming account and, if funds are available, makes a refund to the payment system that was used by the player to top up the gaming account.
2.3. Matched game
If the organizer has sufficient facts to suspect fixed play, they may terminate prize payouts and make a refund of payments already made to the player's special gaming accounts. The aforementioned suspicions may include data regarding sums and characteristics, as well as amounts of all down payments made through all possible methods.
3. Betting rules
3.1 The betting company accepts bets on the outcome of sporting events and other events with a deliberately unknown outcome, including the use of telecommunications networks.
3.2 Every time the customer downloads the application, regardless of the use of the media resource (via Internet or mobile services), when opening an account and using an existing account, betting or participating in any game, receiving any prize, the customer confirms his in accordance with the current version of the rules and the obligation to act in accordance with these rules. Any time a user registers, registers an account, uses an existing account, bets on games, receives winnings, etc., this signifies the user's agreement and obligation to act in accordance with the current rules.
3.3 Oroplay has the right to make any changes and additions to the rules set out here, payment provisions and procedures without individual prior written notice. Users are notified about this with appropriate announcements. The conditions of previously placed bets remain unchanged, and accepted bets are subject to the rules published at the time of acceptance.
3.4 Oroplay reserves the right to refuse service to anyone without disclosing the reason(s).
4. Website usage policy
4.1 Oroplay assumes no responsibility for loss or damage alleged to result from the use of this website or its content. This provision applies equally to the use or misuse of the content of the website by any person, inability to access the website or use it, delay in operation or transmission of data, failures in communication lines, errors, misprints or omissions in the website content.
4.2 Uploading photos and videos from the website or its sub-sites is permitted for private use only. The publication, transmission or reproduction of this data for any other purpose is strictly prohibited.
4.3 Oroplay actively monitors traffic to its website and reserves the right to block access in cases of suspected automated betting.
5. Glossary
5.1 Basic terms accepted in this edition of the rules:
“Single” - a bet on a single event;
“Express” - this is a bet on the outcome of several different events simultaneously. When betting on the outcome of two or more events (for example, two different football games), you can combine them into one "Express". To win an Express bet, you must have no faulty predictions (losses) on any of the outcomes included in Express. A loss on one of the outcomes of an express bet means a loss on the entire bet. Winnings from express bets are equal to the product of the bet amount by the coefficients of the played outcomes included in the express (if a draw occurs in one of the bets included in the express, then the coefficient in it is equal to 1).
“System” - a set of “express bets” on a specific set of events. Each system combination is calculated as a separate express bet. To win in the system, it is enough that the indicated number of predictions out of the total number are correct (it is defined by the name, that is, for example, in the “3 out of 4” system it is necessary that 3 of the 4 predictions are correct, for “ 5 of 7” it is necessary to correctly predict the outcome of the five events of 7 options, etc.). It should be taken into account that due to the fact that only a part of the total bet amount is specified in each of the express system bets (proportional to the number of options), the winnings for such a system bet will be less than the possible overall winnings for an express bet. In some cases, when not all results are predicted, the winning amount may be less than the bet amount, but, unlike express bets, a part of the amount will be compensated due to correctly predicted results.
“Chain” - bet that is a combination of “single” bets including independent events. The sum of the single bet for each event in the chain is equal to the sum of the chain. The client has the chance to independently determine the order of bets included in the chain and bet only on the first event in the chain. Thus, the concept of “current account” is introduced. After the tournament for each single bet included in the chain, the sum of this account is calculated. Initially, it is equal to the sum of the first bet. If the sum in the current account is less than your initial sum, the next single current bet is calculated by the account balance. The current calculation procedure depends on the order of bets mentioned on the ticket, but not on time. The sum remaining on the account after calculating all bets on the chain is subject to payment.
If the sum in the current account reaches zero, the current is stopped and considered lost.
“Handicap” - the advantage or slack of the participant in the competition, expressed in goals (points, sets, etc.,) which is provided by the bookmaker to the participant with bets on him. The result of the handicapped event is determined as follows: the handicap given to the participant is added to the corresponding result shown by the participant in the competition. If the results thus obtained are in favor of the chosen participant, he is considered the winner, and bets on his victory subject to the handicap win. Payments are made with the winning coefficient indicated in the bet description. If the result is in the opponent's favor, bets are lost. If the result subject to the handicap is a draw, then the winning coefficient under such result will be equal to 1 (return of the bet);
For example:
| Team 1 | Team 2 | Handicap 1 | Handicap 2 | Coefficient 1 | Coefficient 2 |
| Barcelona | Block | -1.5 | 2.25 | +1.5 | 1.9 |
1) Suppose you want to bet on the victory of the court subject to the handicap. The handicap bet on the court (Handicap 2) is equal to "+1.5". To win with the "+1.5" handicap bet, it is necessary that the court does not lose by more than 1 goal, as the +1.5 handicap will be added to the court's goals. Let's analyze all the options:
- The court won, or the teams tied, or the court lost by a difference of 1 goal. For example, the final score is 2-1. Taking into account the handicap (+1.5), the result is 2:2.5 in favor of the court (Inter's handicap, when determining the result in betting on Cagliari, is not taken into account). Bets win.
- Cagliari lost by a difference of more than 1 goal. For example, the final score is 2-0. Taking into account the handicap (+1.5), the result is 2:1.5 in favor of Inter. In this case, bets on the court winning taking into account the handicap (+1.5) lose.
2) Likewise, the following variants are possible when betting on Inter to win, taking into account the "-1.5" handicap:
- Inter won with an advantage of two or more goals. For example, the final score is 3-0. Taking into account the handicap (-1.5), the result is 1.5:0 in favor of Inter. Bets win.
- Inter won with a 1-goal advantage, the teams tied or the court won. For example, the final score is 2-1. Taking into account the -1.5 handicap, the result of bets on Inter with a handicap (-1.5) is 0.5:1, in favor of the court. In this case, bets on Inter with a -1.5 handicap lose .
Double handicap bet is offered (Asian handicap). Bet on the win or the total taking into account the handicap, which is a multiple of 0.25 (but not 0.5). These bets are calculated as 2 bets with half the amount, with the same odds and "common handicaps" and "common totals" multiples of 0.5 close to the common value. In the case where the Asian handicap is included in the system, it is calculated with the odds that would be in the case of a single bet. In the case of two common bets winning, the odds of the bet are taken into account in the calculations. If a common bet is won and the other is subject to refund, the odds ("O"+1)/2 are considered during the calculation. If both common bets are lost, the entire bet is considered lost.
| Event participant | Double handicap bet (Asian handicap) | Odd |
| Real | -0,25 (0, -0,5) | 2,0 |
| Barcelona | +0,25 (0, +0,5) | 1,8 |
In case a bet of 200 reais is made on "Real" and "Real" wins: two common bets with half the amount won and the win is equal to 100*2.0 + 100*2.0 = 400 reais . The game ended in a draw: a common bet with half the amount lost and the other won with odd "1", and the winning is equal to 100*0.0 + 100*1.0 = 100 euros. The "Real" lost: two common bets with half the amount lost and the win is equal to 100*0.0 + 100*0.0 = 0 reais. In case a bet of 200 reais is made on "Barcelona" and "Barcelona" wins: two common bets with half the amount won and the win is equal to 100*1.8 + 100*1.8 = 360 reais The game ended in a draw, a common bet with half the amount lost, and the other won with the odd "1", and the win is equal to 100*1.8 + 100*1.0 = 280 reais. "Barcelona" lost, two common bets with half the amount lost and the win is equal to 100*0.0 + 100*0.0 = 0 reais.
"Total" - the number of goals, pucks, points or games, scored (shot, won or played) by an event participant or participants.
For example:
Suppose the football game total is set (the amount of goals scored) equal to "4", and a bet is offered on the total with two outcomes, plus or minus the given total.
If the game is scored with a total of less than 4 goals (0-0, 1-0, 0-1, 1-1, etc.), bets less than "4" win.
If the game is scored with a total of more than 4 goals (4-1, 4-2, 3-2, etc.), bets lower than "4" lose and bets greater than "4" win.
If the game is scored with a total of exactly 4 goals (3-1, 4-0, 2-2, 1-3, 0-4), all bets on over "4" and under "4" will be reimbursed.
6. Betting Policy
6.1 The values ​​of parameters (including handicaps, totals) and coefficients of the events specified in the current day's line may change after any bet, but the conditions before betting are the same, except in cases of technical and obvious errors in the line.
6.2 As a bet amount, only the amount confirmed and registered by the company is accepted.
6.3 The user is solely responsible for the bet. Once a bet is placed and its acceptance is confirmed, it cannot be changed or canceled by the user. Oroplay does not provide guarantees in relation to "lost" or "double" bets placed by customers. Please carefully check all bets placed.
6.4 Losing your password cannot be a reason for withdrawing fees or canceling your order for payment of winnings.
6.5 A bet is accepted as soon as it is confirmed by the company. All accepted bets are displayed in the "Bet History". In some cases, there may be a delay before a bet is listed in your history. In case of any dispute, the time the bet was registered in the company's system is considered its true shipping time. If the user has not received any notification about the acceptance of the bet, the rate is still considered accepted if it is displayed in the "Betting History".
6.6 Communication failures or other technical failures on the part of the customer are not grounds for canceling a bet if the bet has been registered on the server.
7. Data Display
7.1 The company is not responsible for the accuracy, completeness and timeliness of the information proposed in the services, including data on live events and postal services.
7.2 Oroplay makes every effort to ensure that information about live events (such as results, time of a game and statistics of teams, players) is correct. However, this information is displayed for informational purposes only. Oroplay is not responsible for any errors in this data.
7.3 Oroplay is not responsible for and does not accept complaints regarding the accuracy of the translation of team and player names from foreign languages.
7.4 If more than one participant with the same surname is present in the indicated event or match and, during the acceptance of the bet, the athlete's full name or other characteristics that uniquely identify them were not indicated, all bets are refundable.
7.5 If one or more participants are incorrectly indicated in the name of the match or position (except for translation errors), i.e. if the other team or tournament participant represented is indicated instead of the one required, all bets on that event are recognized as invalid and a refund is made. Only Oroplay has the exclusive right to determine the events belonging to this category.
7.6 In cases where specific team details, such as a specific age group (e.g. 18 years old or up to 21 years old, youth teams), gender (women) or team status (reserve), are not indicated on the line, resulting on the other team marking the line instead of the declared one, all bets on that match are refundable. In other cases, when incomplete name or possible grammatical errors are indicated on the line, all bets remain valid. If the gender of the teams is not indicated on the line, the gender of the teams is considered to be male. In case women's teams participate in a match, it is necessary to have a detailed indication about this on the line, otherwise bets on that match are subject to refund.
7.7 The date and time indicated in the line are the closing date and time for betting on the event (except for live events) and do not necessarily coincide with the actual start date and time of the event. The real time of the event, when counting bets, is considered the moment of the start of the event, which is determined based on the official documents of the organization conducting the competition, as well as data from Oroplay.
7.8 If the place of holding a meeting is not indicated in the line, in the list of events, the field host is indicated first, except for American sports competitions. All information contained in the "cap" for a specific sport is of an auxiliary nature. Possible errors in the information provided are not grounds for refunding bets.
7.9 When accepting bets for live events, there is a defined delay, the value of which may vary depending on the sport, market and other characteristics, and is determined exclusively by Oroplay for security and protection against subsequent bets.
7.10 For the convenience of customers, taking into account the specificity of live events, in which coefficients change very frequently, the customer can choose one of the following options: "Accept all changes in coefficients", "Accept only bets with increase " or "Do not accept bets if the coefficients change", determining, respectively, whether the bet is accepted if during the time of its organization the coefficient has changed, on any change in it, or only in case the changed bet exceeds the estimated coefficient of the customer bet.
7.11 An incorrectly indicated date for the match taking place is not a reason for canceling the bet.
7.12 If the match started from the moment it was previously interrupted and the line was not stipulated, bets are refundable.
8. Interconnected Events and Results
8.1 In "express" and "system" bets, it is prohibited to include different events related to the same match, even those that are directly interdependent. If such bets have included events that relate to the same match, that bet is refundable, even if the computer program accepting the bets has not blocked that bet during its presentation. Oroplay reserves the exclusive right to determine whether events are connected.
8.2 In the group's out-and-out game in "express" and "system" bets, it is allowed to bet only on one team from the specified group. If in such qualifying bets, non-qualifying teams from the same group are included, then such bets are refundable, even if the computer program accepting the bets has not blocked that bet during its presentation. Oroplay reserves the sole right to decide whether to accept bets in the position of qualifying or not qualifying on "express", "system" and "simple" bets.
9. Obvious and technical errors
9.1 The Company is not responsible for typing, transfer or bet counting errors. In particular, Oroplay reserves the right to correct obvious errors made when entering information about betting coefficients and calculations of bet amounts (e.g. errors in incorrectly indicated coefficients on teams, incorrectly indicated events, etc.) or declaring them invalid matched bets even after the event has concluded. In cases of correction of obvious errors, bets are returned. The most common types of technical errors are the following:
9.1.1 Coefficient entry errors - when the coefficient (or handicap/total setting, etc.) is displayed without a separator (dot) or with any additional number.
Example: instead of the coefficient 1.8, 18 is displayed, instead of 2, 23 is displayed, instead of 3, 30 is displayed, etc.
9.1.2 "Mirror errors " - when the coefficients for players are displayed in a directly opposite manner. In this case, the favorite of the game (including the current favorite of the live event) is displayed by a higher coefficient than the coefficient of the underdog of the event in question.
Example: Basketball. Barcelona-Unicaja. The winner of the match. Instead of 1.2 and 4, 4 and 1.2 are displayed.
9.1.3 Writing errors - if all coefficients are indicated correctly, however, teams are written in incorrect order (usually occurs for events held on a neutral field).
Meaning of the previous example: record: Basketball. Unicaja-Barcelona. The winner of the match. 1.2 and 4 instead of Basketball. Barcelona-Unicaja. The winner of the match. 1,2 and 4
Clear indicators of obvious errors are: a very large difference in coefficients from Oroplay and other bookmakers, coefficients that are almost impossible to give in the current situation of the match.
The right to determine whether an obvious or technical error has been made in any case belongs exclusively to Oroplay.
9.2 Oroplay reserves the right to abolish bets placed on deliberately incorrect coefficients and obvious errors. The customer will be informed of balance changes immediately.
9.3 Oroplay reserves the right to cancel bets even after the end of the event if such bets are won by the User as a result of a technical failure or obvious error.
9.4 In cases where, for technical reasons, the User's bets were not provided with the required amount of funds in the account, the bets are considered invalid.
9.5 In the event of credit incorrectly credited to the customer's account, the customer must immediately notify Oroplay of the error. If, due to an error, a negative balance was formed at the client, the bookmaker has the right to cancel uncalculated bets, despite the fact that they were placed before the error occurred.
9.6 The Company reserves the right to hold the User liable for any damage caused if the User intentionally used a technical or administrative error when making a deposit or receiving money into the account.
10. Credit Bets
10.1 Oroplay does not accept bets or provide services to customers on credit. All bets must be confirmed with funds in the user's account.
11. Legal aspects
11.1 Oroplay explicitly states that the placing and organization of bets, as well as participation in sports betting, multiplayer poker, casino gaming and games such as lotteries, may be restricted by law or even prohibited in some countries. Such restrictions or prohibitions may be imposed even if the company has obtained the necessary permission (betting or gaming organization license) to place bets and organize bets.
The user should note that if placing bets or participating in sports betting, multiplayer poker and games such as lotteries is prohibited or permitted only under certain conditions, which are not followed, the responsibility for any damage caused thereby lies exclusively with the user.
The Customer should also note that the Company is not obliged to provide Customers with information, instructions and warnings in a wider range than in this paragraph. In particular, the company is not responsible for damages suffered by the user due to violation of the relevant legislative prohibitions in his country.
11.2 You must register on one of the websites that belong to the Oroplay group of companies according to your country of residence. By evaluating or participating in the games, the user confirms that they have reached the lowest age permitted by the law of their country and confirms their ability to enter into an agreement with the company. In case of non-compliance with these requirements, the user's account will be closed and the necessary measures will be applied.
11.3 The user agrees that his personal information provided to the company during group betting, multiplayer poker games, casino games and games such as lotteries, as well as in any other game, is stored and used by automatic means.
11.4 You have registered on websites that belong to the Oroplay group of companies more than once or have more than one account. In this case, the company has the right to block all accounts at its discretion and leave only one account corresponding to the country of residence. By registering, the user confirms exclusive ownership of the company's regulations, as well as the system controlled by them.
11.5 The Company reserves the right to inform users about special promotions and new products by telephone and e-mail.
11.6 Oroplay does not keep user funds in segregated or separately secured bank accounts. It is important for the user to understand that deposits in Oroplay are not in banks and there is no accrual of interest on them.
11.7 The Company expressly states that it does not provide users with any advice (consultancy) on tax or legal matters.
11.8 No betting dispute can lead to legal action, legal action or betting license claims if the company complies with the arbitration provisions.
11.9 In case of any complaints and disputes on the part of users and persons representing their parties, the company's responsibilities are limited by the size of the bets or their possible winnings.
11.10 In the event of any dispute or claim, the Oroplay database takes priority over any other data.
11.11 If there is a discrepancy between the English version of these rules and the translation into another language, the English version is considered correct.
11.12 Any matter of dispute, including complaints about the results of the event, is accepted to be reviewed by the bookmaker within 5 days of the end of the sporting event.
12. Betting restrictions
12.1 The betting company has the right not to accept bets from anyone without giving any reason and reserves the right to temporarily close or block individual user accounts without prior notice.
12.2 The minimum and maximum bet sizes for all sporting events are set by the bookmaker and are subject to change without prior written notice. Furthermore, Oroplay reserves the right to impose special restrictions on individual user accounts.
12.3 Oroplay does not recommend that two or more users place bets from the same IP address (from the same computer or the same local network) to avoid suspicions of collusion (cheating). In such cases, it is necessary to reconcile the possibility of the game with Oroplay by explaining the circumstances. Oroplay has the right to block such a user's account and request them to submit documents verifying their registered identity.
12.4 Earnings are only paid within the limits established with company maximum limits. If the User has placed a bet and the winning exceeds the maximum, the company will not pay out any amount exceeding the maximum limit.
12.5 Sports statistics results are published on the official Oroplay website within 3 days after the end of a sporting event.
13. Late Bets
13.1 Bets placed after the start of the event, except bets for live events, are in all cases invalid and are returnable and are excluded from "express" and "system" bets. Any bet (including bets for Live events) placed on an event the outcome of which is already known at the time of the bet is considered invalid and will be refunded.
13.2 If the user wishes to dispute the start time of the event, they must provide an official document (or a link to the website of the governing bodies of the event in question) which confirms the actual start time of the match on which the bet was placed.
13.3 In the event of disputes regarding the event start time, if the official governing bodies of the appropriate tournament or event do not provide (or lack) such information, Oroplay's event start time is considered to be the only correct one when calculating bets .
14. Return
14.1 If a "return" is declared on the bet, such bet is considered to have won with the coefficient of 1. In case of "simple" bets, this means that the user will receive back the amount of money bet. In the case of "express" or "system" bets, the total coefficient will be changed accordingly (in the event that a return occurred, the coefficient will receive the value 1, the coefficients in the remaining events will remain unchanged, and the final coefficient will be calculated from according to a similar scheme; only the coefficient of the result in the event, in which a return occurred - one of the factors (multipliers) of the final coefficient of the "express" or "system" - will receive the value 1).
EXAMPLE: Express
===============================================================
Total coefficient gives Express = 1.55 * 1.7 * 1.5 = 3.95
In case Finland and England win in the games mentioned above, and Croatia wins by 2 goals, and express plays, but when calculating the total coefficient there will be 1 instead of 1.7 (win coefficient) and the final coefficient of express will be equal to 1.55 * 1 * 1.5 = 2.325
14.2 If, as a result of the match, the total number of goals scored is equal to the total bet and among the proposed options of total bets there is no option equal... (the indicated number) of goals, a return is made. Similarly, for individual totals, player totals, card totals, corners and expulsions, fouls and other parameters, if the final match value and the proposed total parameter are the same, a return is made.
15. User data privacy
15.1 The user is responsible for maintaining the confidentiality of any information related to their account and must take all measures to prevent the use of personal accounts by unauthorized persons. All operations confirmed by the account holder's username and password will be valid and have legal force.
15.2 If the user suspects that his username and password are known to third parties, at any time, he has the right to send a request to Oroplay to temporarily block the account until all circumstances are clarified.
15.3 To ensure the security of users' personal data, Oroplay communicates via the email indicated by the user during registration.
15.4 The user is responsible for maintaining the confidentiality of any information related to their email and must take all measures to prevent the use of their email address by third parties. Oroplay is not responsible for any loss or damage resulting from the connection between the bookmaker and the user using a registered email address.
16. Manipulation of results
16.1 In the event of possible interference with the result of the match and the formation of odds for the match (including cases of suspected manipulation of results), Oroplay reserves the right to suspend payments for this event or cancel bets on this match, in addition to provide relevant information to appropriate authorities for investigation and prevention of similar incidents.
16.2 Oroplay reserves the right to suspend payment of fees and make a refund of bets on the event if there are solid reasons to believe that this match has been rigged. Such reasons may be based on the size, number and nature of bets placed by one or all of the possible betting methods.
The decision of the governing bodies of the relevant federations and regulatory bodies is also taken into account. In these cases, Oroplay reserves the right to provide the information to regulatory authorities for further investigation and prevention of similar incidents.
17. Neutral field
17.1 In cases where the match is transferred to a neutral ground (CN), bets remain valid. They are refundable in cases where the match is transferred to the opponent's field. In the case of games where the teams are from the same city and are transferred to another field, bets are valid and non-refundable. In international matches, bets are refunded only when the match is transferred to the field of an opposing state.
18. Interrupted Events
18.1 An event is considered interrupted if there has been no play for a specified indispensable playing time in accordance with company rules, even if the result in which the event was interrupted is later confirmed as final.
18.2 Matches are considered to have taken place if they are interrupted, do not end within the time specified in points 6 and 7 and if the time played is as follows:
- Football - 90 min.
- Futsal (duration 2 x 20 minutes) - 35 minutes
- Futsal (duration 2 x 25 minutes) - 45 minutes
- NBA Basketball (National Basketball Association and PBA, CBA) - 43 min.
- Eurobasketball - 35 min.
- Hockey NHL (National Hockey League) - 55 min.
- Bandy - 60 min
- Eurohockey - 50 min.
- American football - 55 min.
- Baseball - 5 periods (innings)
- Handball - 50 min
18.3 For interrupted events recognized as cancelled, if there is no contrary stipulation in the sporting rules, all bets are refundable, except those whose result is exactly defined at the time of interruption of the event. For interrupted events, bets on relative performance time (periods etc.) are subject to unconditional refund.
19. Transfer of Events
19.1 If the start time of the event is changed and is not otherwise stipulated in the sporting rules, all bets on the event are refundable.
19.2 During a game moving on to the next round, in cases of transfer of the game period to subsequent days or field changes, bets remain valid. If the "passage" of the team advancing to the next round is canceled for any reason, the cancellation is disregarded, and payment is made according to the results of the matches played. If the second match did not take place or was interrupted, then all bets on it, including the ticket, are refundable.
Ticket payouts are only made on bets placed before the first match. If none of the matches took place, bets will be refunded.
20. Bet Calculation
20.1 Oroplay validates results based on official reports and alternative sources of information (including event videos) after the event has ended. Bet calculation is based on the results published on the Oroplay website in the "Results" section. In case of discrepancies in results from different sources of information, as well as in case of obvious errors, the final decision to determine the results belongs to Oroplay.
20.2 All user queries regarding the correctness of results on the Oroplay website must be based only on official sources of information (websites of regulatory bodies for these championships). Information from other sources cannot be considered a basis for reviewing or re-evaluating bets.
20.3 Valid results (facts) are considered results announced based on official protocols or other sources of information, immediately after the end of the event. The organizer uses the following official sources:
www.uefa.com
www.fifa.com
www.beto.gr
www.bundesliga.at
www.turkish-soccer.com
www.rfpl.org
www.premierleague.com
www.sportinglife.com
www.gazzetta.it
www.bundesliga.de
www.laliga.es
www.lfp.fr
www.mlssoccer.com
www.nfl.com
www.russiabasket.ru
www.nba.com
www.euroleague.net
www.nhl.com
www.fhr.ru
www.rusbandy.ru
www.atptennis.com
www.wtatour.com
www.itftennis.com
www.daviscup.com
www.fedcup.com
www.ausopen.com
www.rolandgarros.com
www.wimbledon.com
www.usopen.org
www.mlb.com
www.pgatour.com
www.iccworldtwenty20.com
www.fide.com
www.volley.ru
www.nyse.com
www.nasdaq.com
The organizer may use other official sources when necessary. In exceptional cases, the organizer reserves the right to use video viewing to judge the actual result.
20.4 Betting results on live events are calculated based on what is known immediately after the event or competition has ended. All subsequent changes (e.g. changes by a jury decision after the game) are not taken into account when deciding bets. The company calculates these bets based on its statistical data about the actual course of the game. If not otherwise stated, all bets on athletes not taking part in the competition will be void.
20.5 In cases where company statistics (based on TV coverage) differ from official statistics, bets are calculated according to company statistics.
20.6 If more than one participant or team is declared the winner of the competition, the winning coefficient is divided by the number of winners (the coefficient cannot be less than 1).
20.7 All operations on game accounts are made in the currency chosen by the user during registration.
20.8 All bets for which the results are already known (in particular, bets on who will score the next goal or win a certain segment of the match) are considered valid and are calculated even if the event or tournament is suspended.
20.9 If a match is not completed and is considered incomplete, all bets on it are refundable (except as mentioned in point 16.1), even if the result, on which the event was suspended, is later confirmed as final.
20.10 If it does not contradict the special rules of individual sports, the result announced on the day of the match is considered as the result of the match. Any possible changes in the result, conditioned by the review of the event results by governing bodies and disciplinary penalties of the teams, for betting purposes, are not taken into account, and the initial results of the bet calculation remain in force.
20.11 In our system, the deposit limit logic works with fixed times of days in the calendar with time zone (GMT+4). It means that the user will be able to deposit a maximum amount of their limit during 24 hours, from 12:00 (GMT+4) until 12:00 (GMT+4) of the next day.
21. Betting Groups/Syndicates and Match/Event Limit
21.1 Users are required to bet on their own behalf only. Recurring bets containing the same selections from one or more customers may be recognized as invalid and canceled by the company. Even after the official result of such bets is known, in cases where the company is certain that users acted in collusion or as a syndicate, or suspicious bets were placed by one or more users in a short period of time, such bets may be considered invalid and canceled by the company.
21.2 Betting limits for sporting events are established according to the player's account status for the individual bet or event. If the player attempts to place a bet outside the specified limits for an event, a warning message "Max Bet - Limit Reached. Official Limit Exception" will be displayed on the bet slip as a notification. Multiple bets combining the same selection within the same betting event are not accepted. Avoiding the warning message and failure to comply with this rule will result in all bets placed being canceled and the initial bet refunded.
22. Non-Participation in the Event
22.1 If it does not contradict the special rules of individual sports, when an event participant for any reason cannot participate in the event on which it was bet, the bet is considered valid and lost by the customer. Exceptions are the following cases:
1. The event or tournament is cancelled.
2. The eventx or tournament is considered invalid.
3. The event location has been changed.
4. The event or tournament is suspended.
22.2 In case of "Who is Higher" bets, i.e. bets with two outcomes, if one of the participants refuses to participate before the event or tournament, the bet is refundable.
23. Rules about Sports
23.1 Additional information about types of bets in different sports is indicated in the sports rules.
23.2 Sports rules take precedence over general rules.
23.3 Some types of bets.
23.4 In case of bets on "Total even number or odd number", regardless of the sports and proposed position (including total goals, cards, fouls etc.), if the result is "0", bets are calculated as "Number Odd".
23.5 All bets on the number of medals are calculated according to the official medal table at the end of the event. Any changes made by the governing bodies later are not taken into account.
23.6 All medals won by the country's team in any competition are considered as one, regardless of the number of participants in this team.
23.7 In the case of any market with the potential outcome "Any other", this outcome includes all participants in the event, not listed in the options for that market separately.
23.8 In case of play in any event in the "additional markets" of rounds (total number of goals, wins, losses, draws, corners, yellow cards etc.), only the games of the round that are included in the daily lineup are taken into account .
24. Registration
24.1 Only registered users can participate in the company's bonus programs. To register, complete the registration form providing your first name, last name and email. After receiving a verification email, follow the instructions to verify your account so you can make deposits and bets.
24.2 Registration and bets are permitted exclusively for people over 18 years of age (or the age range permitted in the country from which the user opened a deposit and placed bets). Users have full responsibility for the legality of Internet gambling in the region where they live or for providing the competent authorities in their country with information about winnings. The Company reserves the right to require proof of age and block the user's account before receiving appropriate documentation.
24.3 All information provided during registration must be accurate and complete. In particular, when using credit or debit cards, the cardholder's first and last name must match the first and last name indicated in the registration form, otherwise the account will be blocked. All bets placed before account blocking are recognized as valid.
24.4 The Company reserves the right to block the accounts of users who have provided false data, as well as deny them payment of any winnings, withhold payment of any money held in the Oroplay Account and pass on the necessary information to the relevant authorities. At the company's request, the user must present an official document with a photograph, identifying their identity (a copy of the passport), and also proof of the authenticity of the address and telephone data indicated.
24.5 Each user can only have one account. Registered users cannot re-register as a new customer with a new name or a new email address. In case of violation of this rule, the company has the right to void all bets placed by the user.
24.6 The user does not have the right to allow third parties to use his game account.
24.7 Please note that you should not send us your credit card account details or other sensitive financial information via unencrypted email.
24.8 Oroplay allows all users to choose their own username and password combination. Users must keep this information secret. If your username and password are entered correctly when accessing the site, all bets remain in force and cannot be canceled or changed by the user. If you suspect that anyone other than you knows your password, please change it immediately on our website. If you have forgotten your password or part of it, send a request to Live Support to obtain a new password.
24.9 Users who place their bets on Oroplay via cell phone must remember that Oroplay is not responsible for any loss of data on the customer's cell phone, and is not responsible for any commission from mobile and internet operators. By registering, the customer confirms that they accept and agree to these Terms.
24.10 Oroplay reserves the right to request additional evidence and carry out additional checks to verify the player's identification. Upon request, the player may also be required to submit valid identification documents proving their identity and address so that Oroplay can carry out identification checks, perform through photo and video selfie methods, credit and other verification checks that Oroplay may require applicable laws and regulations or relevant regulatory authorities to use the Services. The player agrees to provide all information that Oroplay reasonably requires in connection with such checks. Until such time as Oroplay receives the requested documents and carries out the verification checks to the reasonable satisfaction of the operator, Oroplay has the right to restrict the player's account in any manner that Oroplay reasonably deems appropriate, including suspending the account, preventing the player from placing any bets, or withdrawing their funds.
25. Currency
25.1 Currently
Users have the right to place bets in the following currencies: reais. Oroplay reserves the right to block the reception of bets and operational activities in any of the indicated currencies. In this case, all necessary payments to accounts in the blocked currency would be made in another currency equivalent to the interbank exchange rate for that day.
26. Bonus program
26.1 All user bonuses are individually limited to a person, home address, telephone number and email address, a payments account (such as card number or Skrill account), as well as the computer in use (including institute, internet club and other public institutions). The company has the right to refuse the bonus to any user or group of users. Bonus programs are only available to users who have made a real currency deposit into their Oroplay account.
26.2 In case of violation of any requirement of the bonus programs, and also if there is any evidence of recurring bets on the same event by a group of customers, or conspiracy, regardless of the outcome of the bets placed, Oroplay reserves the right to deprive these users of a bonus and consider the corresponding bets as invalid. For fraud protection purposes, the company has the right to require a document from the customer proving identity before transferring a bonus.
27. Deposits
27.1 Available payment methods are determined by the country and currency selected during registration. A complete list of fees, limits and other items is displayed on the “Deposits and Withdrawals” page. Oroplay reserves the right to change these terms and details.
27.2 When carrying out any financial transaction, it is necessary that the name of the owner of the debit/credit/pix card or bank account exactly matches the name of the owner of the appropriate Oroplay account. Otherwise, Oroplay reserves the right to cancel all transactions and make a refund of all bets placed when using someone else's account or credit/debit/pix card.
28. Inflow of money into the account
28.1 If any amount is wrongly transferred to the user, the user is obliged to immediately notify the company. Any customer winnings arising from such an error will be deemed invalid, and such bets are refundable regardless of the delay between the origin of the error and the time it was noticed.
28.2 If deposits to the account were made for any purpose other than betting, poker, casino and financial betting, the company (especially in case of suspected fraudulent movement of money) reserves the right to cancel a deposit and charge the user all the costs incurred as a result of processing the deposit.
28.3 If the user's deposit exceeds the bet amount, upon the customer's request for withdrawal, Oroplay reserves the right to charge the user for all costs incurred as a result of processing deposits and withdrawals.
29. Financial limitations
29.1 The maximum winning from a ticket is 100,000©. If the bet comes with a bonus and therefore the amount won exceeds 100,000 reais, the bonus is not paid. - The maximum coefficient for a bet is 1000 reais. If it exceeds 1000 reais, the win is calculated with the coefficient of 1000 reais.
29.2 The minimum single bet on any event is 0.10 reais or the equivalent amount in the players' account currency. The minimum bet on express bets or system bets is 0.10 reais or the equivalent amount in the players' account currency. Unless stated otherwise, only one bet per sporting event or match is permitted. The maximum bet per bet must be equal to or less than the last deposit amount.
29.3 The maximum express betting coefficient is 1000 reais. Express bets, in which the winning coefficient exceeds the maximum, are calculated with a coefficient of 1000 reais. In these cases, the sum of the winnings must not exceed the maximum payout for a single bet. The maximum winning coefficient for each version of the system is 1000 reais. System variants in which the gain coefficient exceeds the maximum are calculated with a coefficient of 1000 reais.
29.4 The maximum bet amount on the event depends on the sport and events and is defined by the betting network specifically for each event and each type of bet, and is subject to change without prior written notice. Oroplay reserves the right to limit the maximum bet on individual events, as well as to introduce and remove specific restrictions on individual user accounts without prior notice or explanation of reasons.
29.5 All financial limits apply to any individual customer, or group of players' syndicates acting as a collective unit, who has placed two or more bets containing the same match selections, including those placed in a series of bets, on different markets of points, over several days using different player accounts or through different betting channels. If we identify that two or more bets have been placed in this manner, all such bets will be considered void and only the first bet submitted will be considered a legitimate bet.
30. Payments/Withdrawals
30.1 Payments are processed within a period of no more than 72 hours from the time the order was placed. Before the first payment is made to the user via electronic payment methods (Skrill, credit or debit card, pix, etc.), the customer is required to attach an electronic copy of their passport to the Documents section to confirm their identity. Please remember that forgery is severely punished by law, and in cases of suspected posting of a forged or edited copy of documents by electronic methods, Oroplay reserves the right to send such documents to the appropriate regulatory authorities.
30.2 Before making payment, the company's employees will check the correspondence of the customer's name, surname, father's name, date of birth and other data. If differences are found between the actual data and the data provided by the customer, Oroplay reserves the right to refund all bets placed by the user and refuse to pay out winnings to the user unless he proves the identity and accuracy of the data entered .
30.3 If it is found that the user has opened several accounts with the company, Oroplay reserves the right to refuse payment of these accounts (except for user funds legitimately transferred to the Oroplay account after payment of a fine to the extent of 10% of the amount total deposits).
30.4 On the first cash withdrawal request, the user must enter valid passport details exactly as on the passport, in the language of the country that issued the passport (or, in the case of foreign passports, in English).
30.5 Group members and family members must regulate personal relationships with each other – payments are made ONLY in the name of the appropriate account holder.
30.6 The user agrees to provide Oroplay with information about his bank account from which bets will be placed, in particular, to transfer his winnings.
30.7 Oroplay is not responsible for changes in the value of payments related to currency fluctuations (exchange rate).
30.8 If the user requested a withdrawal in the amount of 1,000 reais or more (or the equivalent in another currency at the interbank rate), Oroplay pays a commission for the transfer and subsequent withdrawal operations in the respective calendar month. Otherwise, the commission is paid to the bank by the user.
30.9 The Company reserves the right to withdraw funds using a priority payment method for winning players (including credit/debit/pix card or to the player's bank account).
30.10 Before making the first payment, the player must bet 50% of the deposit amount. From the second withdrawal onwards, the player must wager 100% of the deposit amount before being able to withdraw his payment. If the player refuses to comply with the aforementioned requirements, the withdrawal amount will be subject to a 6% fee. This requirement aims to reduce the risks of fraud and money laundering on the part of players.
30.11 For each single withdrawal request, a commission equal to 2.5% will be retained as a banking cost, the single withdrawal will have a value that varies from a minimum of R$50 to a maximum of R$1000, repeatable.
Version 1.2, dated 07.11.2023
